Last updated: 6 September 2026

VELA Global Group (“VELA”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, become a VELA member, purchase our services or otherwise interact with our business.

Information We Collect

Depending on how you interact with VELA, we may collect information including:

• your name

• email address and contact details

• company or business name

• business website

• country or location

• information about your business, products, customers or markets

• project enquiries, briefs and other information you choose to provide

• membership and account information

• transaction and payment-related information

• communications between you and VELA

• information about how you use our website.

We generally collect personal information directly from you when you complete a form, contact us, subscribe to our communications, become a member, purchase a service or communicate with us about a project.

How We Use Your Information

We may use the information we collect to:

• respond to enquiries

• assess whether VELA is able to assist with a project

• understand your business and project requirements

• provide our services and membership access

• manage customer and member accounts

• process transactions

• communicate with you about projects, reports, services or updates

• provide information about new VELA reports, services or other relevant business updates where appropriate

• improve our website, services and customer experience

• maintain business and administrative records

• comply with legal and regulatory requirements.

We do not sell personal information to third parties.

Project and Business Information

When you contact VELA regarding a custom project, you may provide information about your company, products, customers, ranges, commercial objectives or future plans.

We treat information supplied to us as part of an enquiry or project responsibly and use it for the purpose of assessing, discussing or delivering the relevant work.

Where a project requires additional confidentiality arrangements, these may be addressed separately as part of the project agreement.

Payments

Where payments are made through our website, payment information may be processed by third-party payment providers.

VELA does not generally receive or store your complete credit or debit card details. Payment providers process this information in accordance with their own privacy and security policies.

Third-Party Service Providers

We may use trusted third-party providers to operate parts of our business, including website hosting, payment processing, email communications, analytics, data storage and other business services.

These providers may process or store personal information on our behalf where necessary to provide their services.

Our website is currently hosted through Squarespace and payments may be processed through providers such as Stripe.

Overseas Storage and Processing

Some of the technology and service providers used by VELA may store or process information outside Australia.

As a result, personal information may be handled in countries other than the country in which it was originally collected.

Where applicable, we take reasonable steps to work with reputable service providers and to manage personal information appropriately.

Australian privacy guidance specifically addresses overseas disclosures of personal information where the Privacy Act applies.

Cookies and Website Information

Our website may use cookies and similar technologies to operate correctly, understand website usage and improve the user experience.

This may include information such as browser type, device information, pages visited, approximate location and interactions with the website.

You can control or disable cookies through your browser settings, although some website functions may not operate correctly if cookies are disabled.

Email Communications

If you subscribe to VELA updates or otherwise agree to receive marketing communications, we may contact you about new reports, services, insights or other relevant VELA updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the email or by contacting us.

We may still send necessary service-related communications relating to an active membership, transaction or project.

How We Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access or making changes.

Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, for legitimate business and record-keeping purposes, or where required by law.

Information that is no longer required may be securely deleted, anonymised or otherwise disposed of where appropriate.

Privacy Enquiries or Complaints

If you have a question, concern or complaint about how VELA handles your personal information, please contact us:

VELA Global Group
Email: hello@globalvela.com

We will review your enquiry and aim to respond within a reasonable timeframe.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The most current version will be published on this website with the date it was last updated.